Frequently Asked Questions

Everything you need to know about shopping with Kitson.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

How do I initiate a return or exchange?

We offer a 30-day return policy. To start a return, please visit our online Return Portal with your order number and email address to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my order in real-time?

Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Currently, Kitson ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How can I contact customer support?

Our support team is available Monday through Friday, 9 AM to 5 PM PST. You can reach us via the 'Contact Us' form on our website or by emailing [email protected].